Question 1

How do I know what size package I need?

Accepted Answer

Choose based on home size. Studio fits efficiencies, 1BR and 2BR are apartment-friendly, and 3BR is our most common Tampa Bay move. If you're between sizes, pick the larger package so you can pack once.

Question 2

What if I need more totes mid-move?

Accepted Answer

You can add extra totes for $6 each when inventory and routing allow. Contact us as early as possible so we can confirm availability.

Question 3

Can I extend my rental?

Accepted Answer

Yes. Extensions are $3 per tote per extra week. Request an extension before your pickup date so we can update your schedule.

Question 4

What's your cancellation policy?

Accepted Answer

Cancel at least 48 hours before delivery for a full refund. Within 48 hours, we charge a scheduling fee to cover routing and prep.

Question 5

What's your service area?

Accepted Answer

We serve ZIPs within about 50 miles of central Tampa. Delivery and pickup are included for addresses inside our current service radius. Our totes and dollies must remain in our approved service area unless we give written approval in advance. Out-of-area or out-of-state moves are not permitted for standard rentals. Unauthorized removal may result in a $250 recovery fee plus any transport, retrieval, collection, or replacement costs.

Question 6

How far in advance should I book?

Accepted Answer

Book as early as you can, especially around month-end. During MVP launch, the earliest delivery date is June 15, 2026. After that, reservations require at least 2 weeks of notice while we build initial inventory.

Question 7

Do I need to be home for delivery or pickup?

Accepted Answer

Not always. If we have clear placement instructions and safe access, we can complete both without you home.

Question 8

How do delivery windows work?

Accepted Answer

Pick a 2-hour delivery window: 9-11, 11-1, 1-3, or 3-5. We text/email updates and arrive inside your selected window.

Question 9

How sturdy are they?

Accepted Answer

Our commercial totes are stackable and built for repeated moves. They are much stronger than cardboard and protect items from moisture and crush damage.

Question 10

How much weight can one hold?

Accepted Answer

Up to 65 lbs per tote when evenly packed.

Question 11

Do I need to clean them before returning?

Accepted Answer

No deep cleaning needed. Just empty them and stack by your door for pickup.

Question 12

What if one gets damaged during my move?

Accepted Answer

Normal scuffs are fine. Damaged totes are $15 each, and missing totes are $20 each per the rental agreement.

Question 13

What payment methods do you accept?

Accepted Answer

All major credit and debit cards via secure Stripe Checkout.

Question 14

Is there a security deposit?

Accepted Answer

A $50 refundable security hold applies to each booking.

Question 15

What happens if I lose a tote?

Accepted Answer

Missing totes are charged at $20 each.

Question 16

What's your damage policy?

Accepted Answer

Damaged totes are $15 each. Missing dollies are $60 and damaged dollies are $30.

Frequently asked questions

Pricing & packages